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FREQUENTLY ASKED QUESTIONS


WHAT IS YOUR SHIPPING POLICY? 

FOR PRINTS We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

Products over 40" long that are shipped flat may require freight shipping, 

We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.

Shipping Outside of the Continental US, Expedited Shipping, and Special Requests

APO shipping is charged full cost and sent via USPS.

Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.

We are not responsible for duties and taxes required for international shipping.

Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us with the details of what will be in the order and the address it will be shipped to.


WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?

  • We do not accept returns; all sales are FINAL.
  • We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
  • If your prints arrive damaged, please keep all packaging and contact penny@bearfeatherstudio.com with your order number for further instructions.


CAN I CANCEL MY ORDER?  

All print sales are final. Please contact penny@bearfeatherstudio.com as soon as possible if you need to cancel your order.  


HOW LONG DOES IT TAKE TO PROCESS A REFUND?  

Processing a refund can take up to 7-10 business days.  


HOW DO I RETURN MY PACKAGE?  

For a refund or replacement, please email penny@bearfeatherstudio.com


WHO TO CONTACT?  

You can reach out at any time by email at penny@bearfeatherstidio.com  


HOW WILL I KNOW WHEN YOU ADD NEW PIECES? 

I would love for you to be the first to know about any new items I discover in Ken's Studio and new pieces I add.

An easy way to stay in the loop is by signing up for my newsletter.


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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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SAVE 20% ON YOUR FIRST ORDER!

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valid only at www.bearfeatherstudio.com

Be the first to hear when Penny posts new images, new discoveries in Ken's studio and exclusive discounts.

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